Terms & Conditions

1. Definitions & Scope

“Company” means MBH Distribution Ltd.
“Customer” refers to the private householder purchasing the media wall and associated equipment from the Company.
“Goods” means the media wall and associated equipment supplied by the Company.
“Services” means the design and installation of the Goods.
“Contract” means the sales order and these Terms together.

2. Formation of Contract

A contract is formed only on written acceptance by the Company of a Customer’s signed order and deposit. Variations must be in writing.

3. Description of Goods & Services

Goods and Services will be as described in the sales order. Goods will be of satisfactory quality; Services performed with reasonable care and skill.

4. Price & Payment

Prices are specified in the sales order. A minimum 30% deposit is payable with the order; the 70% balance is due prior to delivery and installation. All payments are in £GBP to the account specified by the Company. VAT is charged at the prevailing rate and VAT invoices are issued. Overdue sums may attract interest at 8% above Bank of England base rate.

5. Delivery & Installation

Delivery and installation dates will be agreed in writing. Time is not of the essence unless stated. The Customer must ensure access to the premises. Risk passes on delivery; title passes on full payment.

6. Warranties & Liability

The Company warrants that Goods will be of satisfactory quality and fit for purpose, and Services will be provided with reasonable care and skill. The Company’s liability for loss or damage is limited as permitted by law.

7. Exclusions

Unless expressly agreed in writing, the Company’s contract does not include:

·       Any electrical rewiring, alteration or installation works other than the Services and the Goods.

·       Plastering, painting, decorating, or redecoration works not forming part of the Services and the Goods.

·       Remedial works to areas disturbed by the removal of existing installations, unless such works are set out in the sales order as part of the Services and the Goods. Customer is otherwise responsible for arranging and bearing the cost of such additional works required.

8. Exemption & Limitation of Liability

Nothing in these Terms shall limit or exclude the Company’s liability for death or personal injury caused by negligence,

fraud, or for any other liability which cannot be limited or excluded by law. Subject to this, the Company’s total liability for all losses shall not exceed the price paid for the Goods and Services. The Company shall not be liable for any loss of profit, loss of business, or indirect or consequential loss, except where such loss arises from the Company’s breach of statutory duty or exclusion is otherwise prohibited by law.

9. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control.

10. Cancellation & Consumer Rights

The Customer may cancel as allowed by law. If cancellation occurs after design or manufacture of bespoke Goods has commenced, the deposit may be retained to cover reasonable costs, unless otherwise required by law. Statutory consumer rights are unaffected.

11. Customer Responsibilities for Site Preparation

The Customer is responsible for ensuring the installation site is properly prepared and accessible, including:

·       Removing existing furniture, fixtures, and fittings.

·       Ensuring clear, unobstructed access.

·       Providing and ensuring proper location of necessary utility sources for installation and use.

If the site is not adequately prepared, the Company may postpone installation and/or charge reasonable costs for delays or additional visits.

12. General

These Terms are governed by English law. If any provision is held invalid, the remainder remains in effect. These Terms do not affect the Customer’s statutory rights.

13. Complaints & Dispute Resolution

Complaints should be directed to the Company in the first instance. If unresolved, complaints may be escalated to the relevant ombudsman, Trading Standards, the Competition and Markets Authority, or the courts.

Small Print Notice:
All terms are provided in accordance with your statutory rights as a consumer and in compliance with the Consumer Rights Act 2015, Unfair Contract Terms Act 1977, and relevant VAT law. Unfair terms are not enforceable against the consumer. These terms do not affect your rights to goods that are as described, of satisfactory quality, and fit for purpose. Full copies of your rights are available on request.